Find answers to frequently
asked questions

SHOPPING THROUGH OUR B2B PLATFORM

Please attach a scan of the entry to the Register of Business Activity or a printout from the Central Registration and Information on Business (CEDIG www.ceidg.gov.pl) during registration or send it to the following address: bok@partydeco.com
Product prices and the function of placing orders are possible after verification of the business profile and after confirmation of registration by the customer service department. You will be contacted in this matter within 24 hours of registration on the website.
The following payment methods are available: - cash on delivery - in cash to the courier upon receipt of the goods, - bank transfer.
After the order has been processed by a customer service employee, a proforma invoice will be sent to the e-mail address with the bank account number to which the payment should be made.
After the order has been processed by a customer service employee, a proforma invoice will be sent to the e-mail address with the bank account number to which the payment should be made.
For information on the discount policy in our company, please contact your customer service consultant. Contact details can be found in the Contact tab on our website.
In order to change your billing details, please contact the customer service department. The delivery data can be changed in your account when placing an order.
For detailed information on how to obtain a trade credit, please contact your customer service consultant. Contact details can be found in the Contact tab on our website.
In accordance with the regulations (point VII(7)), we do not accept returns of non-advertised goods. The goods can be exchanged only in the case of a claim regarding a defective product and its replacement with a full value product.
The minimum is PLN 300.00 net (PLN 369.00 gross) for orders placed via the PartyDeco internet platform and for orders placed by phone and e-mail.

ACCOUNT REGISTRATION

ON OUR B2B PLATFORM

ACCOUNT REGISTRATION ON OUR B2B PLATFORM

After registration on our website, our customer service department will contact you to verify your business profile. Our company works only with distributors in our industry. If your business is outside the industry, your registration will be rejected.
Our company cooperates only with distributors of product categories that are in our supply. Therefore, attempts to register retail and individual accounts will be rejected. Retailers are invited to look for our products in the stores of our partners and distributors.

SHIPPING ORDERS

After logging in to the platform on your account, go to the Account/My Orders tab, then select the order number for which you want to verify the waybill number. The tracking number is listed in the Information table
Poland: Orders are shipped via DHL or GLS. Abroad: Depending on the shipping region, we choose the best option for you and work with carriers such as: Dachser, Raben, UPS, Kuehne + Nagel
It is not possible to collect goods in person from our warehouse.
All orders are sent via courier with delivery to the customer's address.
Poland: It takes 1-2 business days. Abroad: It takes 3-5 business days.

MARKETING SUPPORT

– MATERIALS FOR OUR CUSTOMERS

MARKETING SUPPORT – MATERIALS FOR OUR CUSTOMERS

Yes, all marketing materials are available to download at our website. However, they must remain unchanged. We encourage you to use our Marketing Support section:
Taking care of the environment, we resigned from printing of catalogues. Our catalogues are available electronically on our website.
After logging in to the platform on your account, go to the Account/My Orders tab, then select the order number to which you want to download photos. Then click Order Photos.

CLAIMS

Claims regarding defective goods and inconsistencies in the quantity of goods received should be reported immediately after receiving the shipment (up to 14 days after its receipt). Claims regarding hidden defects and claims under the warranty are accepted up to 6 months from the date of purchase.
Please lodge your claim via e-mail to the e-mail address: reklamacje@partydeco.com and include all the necessary information, such as the reason for the claim, the product symbol, the quantity of the goods being complained about and photos of the goods in case of damage.
Check the goods in the presence of the courier. In the event of damage to the products, remember to write a damage report with the courier. After writing it, send the document with the necessary information to lodge a claim (list and number of damaged products) to the e-mail address reklamacje@partydeco.com

If your questions have not been answered here, please feel free to contact us

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